Ace the CBAP Exam 2025 – Unleash Your Business Analysis Superpowers!

The Fishbone diagram, also known as the cause-and-effect diagram, is an effective tool for categorizing various potential causes of issues within a business. This diagram visually represents the relationship between a problem and its potential causes, making it easier for teams to brainstorm and identify contributing factors in a structured manner.

By organizing information into categories such as people, processes, materials, and environment, the Fishbone diagram allows teams to dissect complex problems, fostering collaboration and holistic problem-solving. This approach can lead to a deeper understanding of underlying issues and help prioritize which root causes to address, ultimately enhancing decision-making and strategic planning.

In contrast, the other options serve different purposes: the Five Whys method is focused on drilling down into the root causes of a specific issue rather than categorizing multiple causes; an Organizational chart outlines the structure of an organization and does not address problem causation; and a RACI chart clarifies roles and responsibilities in processes but does not directly link to analyzing causes of issues.