Ace the CBAP Exam 2025 – Unleash Your Business Analysis Superpowers!

The correct choice of stakeholder roles that provide valuable insights into current problems with systems and processes includes the end user. End users interact with the systems and processes on a daily basis, utilizing them to perform their tasks. Because of their frequent engagement with these systems, they are well-positioned to identify specific issues, inefficiencies, and pain points that may not be visible to others. Their firsthand experience is invaluable for understanding the real-world impact of any problems within the system or process.

In addition to the end user, the Domain Subject Matter Expert (SME) also plays a crucial role in identifying current problems. While the end user provides practical insights from everyday use, the SME has in-depth knowledge of the specific domain and can highlight systemic issues, compliance concerns, and other complexities that might affect overall system performance. Their expertise ensures that insights are grounded in a thorough understanding of industry standards and best practices.

The business analyst serves as a bridge between the stakeholders and the project, facilitating communication and gathering requirements, while the sponsor focuses on strategic alignment and resource allocation rather than detailed operational insights. Therefore, selecting both the end user and the domain SME allows for a comprehensive understanding of the problems at hand.