Ace the CBAP Exam 2026 – Unleash Your Business Analysis Superpowers!

Using more than one swim lane in a process model is primarily done to represent various roles within the organization. Swim lane diagrams provide clarity by visually separating the responsibilities of different participants in a process. Each lane corresponds to a specific role or department, making it easier for stakeholders to understand who is accountable for each part of the process. This helps in identifying potential overlaps, gaps, or inefficiencies in the workflow.

In this context, while representing the customer and organization can provide useful insights, it doesn't encompass the broader applicability of swim lanes, which is to clearly outline responsibilities amongst varying roles in the organization. By defining multiple swim lanes, the business analyst can accurately portray the interactions and contributions of different teams or individuals involved in the process, thus enhancing communication and collaboration.